Our Custom Service Promise

I just got off the phone today with a potential new client. He had been working with one of our competitors on the mini trash can mailing. After about 4 weeks of getting the run-around, the competitor finally said, "Sorry, can fulfill." and left him hanging. (Tory White had a similar posting over on Clayton Makepeace's Total Package Blog about crummy customer service as well)

Thankfully, he was able to find us on via a search engine and he gave me a call today. By Monday we'll have his order processed and the trash cans will be in his hands by Friday.

I don't mean to toot my own horn, but we are fanatical about customer service. If we say something going to happen, we move hell and earth to make sure what we promise happens.

I know some of you may not be too familiar with our new division, 3D Mail Results, but the core company (American Retail Supply) has been in business for nearly 40 years. In fact, we were ranked best small business to work for in the State of Washington.

So this division's name may be different, but you'll still get the Make-You-Happy service that is the trade-mark of American Retail Supply.

That's all for this Friday afternoon rant. We'll pick up next week with some great 3D mail examples!